John Miles
CEO
In 2000 having spent a decade in the courtroom, John Miles found litigation often too expensive and time-consuming for the best interests of clients. To provide a better way to resolve disputes, he formed Miles Mediation & Arbitration Services, LLC in 2000. Today with offices in Atlanta, Savannah and Athens, his company offers ADR services to attorneys and corporations nationwide and has been named the best ADR firm in Georgia for the last five years.
John Miles has mediated over 2,000 cases in the areas of personal injury, premises liability, insurance, construction, estates, fiduciary, contracts, commercial, business, employment and subrogation. A frequent speaker at colleges and CLE seminars, he has written extensively on mediation. His book A New Day in Court explores what motivates parties in mediation. Mr. Miles also authored the neutral training manual used at Miles.
An AV rated (preeminent) attorney, he is a member of the State Bar of Georgia and is registered neutral with the Georgia Office of Dispute Resolution. Since 2008, he has been a member of the Georgia Academy of Mediators and Arbitrators, a peer nominated association recognizing the top 5% of mediators in Georgia.
In 2017, Mr. Miles stopped mediating full time to become CEO of Miles Mediation & Arbitration. In addition to his executive duties, he mediates high value and complex matters on request. He is in charge of the training and development of Miles neutrals.
Jake Miles
COO & CFO
John Karl Miles, III. (Jake) has worked at Miles since the firm’s inception. Jake has performed nearly every role at the firm, such as, reception, scheduling, billing, etc.
Jake graduated cum laude in 2016 with a Bachelor of Science from Presbyterian College in Clinton, S.C. He majored in Business Management with a concentration in Accounting. In 2017, Jake graduated from the University of South Carolina, where he received his master’s in accounting. Before officially joining Miles, he worked for Grant Thornton in Atlanta. After returning to Miles in 2017, Jake was promoted to COO and CFO. In these roles, he oversees all of the financial and day-to-day operations of the firm.
Marcie Dickson
CMO
Marcie Dickson started her career in the world of publishing during a time when the industry was experiencing disruptive change due to the evolving digital and logistical landscape. At the time, Marcie had the vision to recognize the opportunity in this newly competitive landscape and committed to developing her expertise in Brand Marketing, Strategy, Digital Media, and Analytics.
Since that time her career has been spent leading integrated marketing strategies for well-regarded companies and growing market share through advertising, earned media, paid omnichannel media campaigns, public relations, social media, brand management, market research and consumer insights. Prior to Miles, she served in marketing and business development roles at national media companies, including ALM Media; Emmis Communications; and Renaissance Publishing. She has collaborated with many AM Law 100-200 law firms; marketing technology companies; film studios, and brands such as Mercedes, BMW, Ritz Carlton, LexisNexis, Thomson Reuters, and more.
As Chief Marketing Officer at Miles, she motivates and inspires her team to ensure they have clarity regarding what they are doing and why it matters. Marcie can be counted on to be always up-to-date with the latest marketing tactics, and as an early adopter of emerging platforms, she possesses the strategic vision and leadership ability necessary to excel in today’s increasingly connected, real-time world.
Marcie is a registered mediator with the Georgia Office of Dispute Resolution. She is a graduate of the University of Virginia and resides in Atlanta.