Chief Executive Officer
In 2000, having spent a decade in the courtroom, John Miles found litigation often too expensive and time-consuming for the best interests of clients. To provide a better way to resolve disputes, he formed Miles Mediation & Arbitration Services, LLC in 2000. Today with offices in Atlanta, Savannah and Athens, his company offers ADR services to attorneys and corporations nationwide and has been named the best ADR firm in Georgia for the last six years.
John Miles has mediated over 2,000 cases in the areas of personal injury, premises liability, insurance, construction, estates, fiduciary, contracts, commercial, business, employment and subrogation. A frequent speaker at colleges and CLE seminars, he has written extensively on mediation. His book A New Day in Court explores what motivates parties in mediation. Mr. Miles also authored the neutral training manual used at Miles.
An AV rated (preeminent) attorney, he is a member of the State Bar of Georgia and is registered neutral with the Georgia Office of Dispute Resolution. Since 2008, he has been a member of the Georgia Academy of Mediators and Arbitrators, a peer nominated association recognizing the top 5% of mediators in Georgia.
In 2017, Mr. Miles stopped mediating full time to become CEO of Miles Mediation & Arbitration. In addition to his executive duties, he mediates high value and complex matters on request. He is in charge of the training and development of Miles neutrals.
Chief Operating Officer & Chief Financial Officer
John Karl Miles, III. (Jake) has worked at Miles since the firm’s inception. Jake has performed nearly every role at the firm, such as, reception, scheduling and billing.
Jake graduated cum laude in 2016 with a Bachelor of Science from Presbyterian College in Clinton, S.C. He majored in Business Management with a concentration in Accounting. In 2017, Jake graduated from the University of South Carolina, where he received his master’s in accounting. Before officially joining Miles, he worked for Grant Thornton in Atlanta. After returning to Miles in 2017, Jake was promoted to COO and CFO. In these roles, he oversees all of the financial and day-to-day operations of the firm.
Chief Marketing & Business Development Officer
Marcie Dickson started her career in the world of publishing during a time when the industry was experiencing disruptive change due to the evolving digital landscape. At the time, Marcie had the vision to recognize the opportunity in this newly competitive landscape and committed to developing her expertise in Brand Marketing, Strategy, Digital Media, and Analytics.
Since that time, she has led integrated marketing strategies for well-regarded companies. Prior to Miles, Marcie served in strategic marketing and business development roles at national media companies. She has collaborated with many AM Law 100-200 firms; marketing technology companies; film studios; and brands such as Mercedes, BMW, Ritz Carlton, LexisNexis, Thomson Reuters, and more.
As Chief Marketing Officer at Miles, she motivates and inspires her team to produce winning results and serve as “revenue enablers” at the firm. During her tenure, Miles’ marketing team has won several awards for communications strategy and marketing campaigns.
Marcie is a registered mediator with the Georgia Office of Dispute Resolution. She is a graduate of the University of Virginia and resides in Atlanta with her family.